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IDProjectCategoryView StatusDate SubmittedLast Update
0000811T99X171.00 SKB EagleSW Issuepublic2020-02-06 10:532020-09-28 12:16
Reporter(ALTech) Jason ParkAssigned To(ALTech) Jason ParkDue Date
PrioritynormalSeveritys2-severeReproducibilityhave not tried
Status closedResolutionfixed 
Summary0000811: Finish autoupgrade testing, after keep standby on for 20 min, don't wake up STB by RCU.
DescriptionHI Kerwin

during testing to get a log for Mantis 810, after keep during 20min on standby , it try to wake up via RCU, But, STB don't wake up.
please see a log. it can find a crashed log.
please check it

Thanks.
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Activities

(ALTech) Jason Park

2020-02-06 10:53

developer  

finish_autoupgrade_10_57_0206.log (6,330,363 bytes)
finish_upgarde_standby_don't_wake_up_11_25_0206.log (5,871,379 bytes)

(ALTech) Jason Park

2020-02-06 13:17

developer   ~0003314

HI Jerry..

I had tested again for mantis 810 Test.
it happen this issue again.

BOX led ON, but don't see HDMI out. TV screen only show ' no signal'

---------------------------------------------------------
02-06 14:00:28.715 5585 5585 D KeyEventManager: processKeyHandle() notifyObservers call
02-06 14:00:28.715 5585 5585 D KeyEventObservable: notifyObservers() POWER KEY_UP
02-06 14:00:28.715 5585 5585 D MainActivity: mKeyEventObserver.onKeyEvent() keyEventType : POWER, keyEventAction : KEY_UP, isAlreadyProcess : false
02-06 14:00:28.715 5585 5585 I STBGlobal: getIsRemoteUpdating() called : false
02-06 14:00:28.717 5585 5585 D MainActivity: mKeyEventObserver.onKeyEvent() isForegroundPatchApp : false
02-06 14:00:28.717 5841 5858 D UEI.BLE : HID Consumer Key report notification val = FF00, KeyCode = UNKNOWN
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------
main_log.log (3,896,973 bytes)

(SW) Jerry Lin

2020-02-10 08:41

developer   ~0003325

Hi Jason,

Please describe the detailed test steps and also tell me if the TV/Monitor supports CEC.
I use BFX-AT100 model, but i can not reproduce this issue in Sony/LG TV.

(ALTech) Jason Park

2020-02-10 09:17

developer   ~0003326

Hi jerry

my monitor don't support CEC feature. I think you can't reproduce it.
as explain on mantis 0000810 , when it go to standby after showing Welcomekit, it can reproduce it.
after download new FW from SDS server , during go to standby in first booting, It guess may be reproduced.
please first check about main_log whether if it have an doubt point or not. let me know it.
i will try to reproduce it on BFX-AT100 in normal upgrade from SDS server.
This mantis was used on BFX-UH200 for auto_upgrade from SDS server.

Thanks

(ALTech) Jason Park

2020-02-11 13:46

developer   ~0003336

Last edited: 2020-02-11 14:57

 HI Jerry

As compare btw normal and don't wake up, it seem different below part.
 plz see a screen shot.
I attached another log which happen issue.

Thanks

Don't_wakeUp.JPG (52,222 bytes)   
Don't_wakeUp.JPG (52,222 bytes)   
wakeUp.JPG (45,771 bytes)   
wakeUp.JPG (45,771 bytes)   
main_log__1555_0206.log (11,985,028 bytes)

(ALTech) Jason Park

2020-02-12 10:20

developer   ~0003341

Last edited: 2020-02-12 13:48

 Hi jerry.
this issue is investigated by TVs and digicap.
but Do you know 'lowmemory killer' ? it be created this issue.
as lowmemory killer kill HomeUI and HomeUI and upgrade manager understand a different status about wake/sleep. so we need to check what is lowmemory killer ?

------------------------------------------------------------------------------------------------------------------

02-11 16:22:55.101 3857 3858 D kernel : <36>[ 7.993548@0] type=1400 audit(1581405760.412:10): avc: denied { setattr } for pid=2380 comm="init" name="media" dev="mmcblk0p22" ino=127529 scontext=u:r:vendor_init:s0 tcontext=u:object_r:media_rw_data_file:s0 tclass=dir permissive=0
02-11 16:23:20.092 4068 4068 I MainActivity: sleep() called
02-11 16:47:42.255 3857 3858 D kernel : <6>[ 1509.138520@2] lowmemorykiller: Killing 'com.skb.tv' (4068) (tgid 4068), adj 0,
02-11 16:47:42.258 3857 3858 D kernel : <6>[ 1509.158486@2] lowmemorykiller: Killing 'init' (2380) (tgid 2380), adj 0,
-------------------------------------------------------------------------------------------------------------
Thanks

main_log__don't wake_up_1650_0211.log (5,082,064 bytes)

(SW) Jerry Lin

2020-02-12 14:59

developer   ~0003342

Last edited: 2020-02-12 15:15

 Hi Jason ,
I don't know which process is causing the memory problem.
But you can use "procrank" command to check memory size.
--> adb shell
--> su
--> procrank

You can see the memory info from log file.
02-11 16:50:55.719 3857 3857 I usbrun : ==================================
02-11 16:50:55.720 3857 3857 I usbrun : total Memory : 2962564 k
02-11 16:50:55.720 3857 3857 I usbrun : used Memory : 1360756 k
02-11 16:50:55.720 3857 3857 I usbrun : free Memory : 1601808 k
02-11 16:50:55.720 3857 3857 I usbrun : ==================================

(ALTech) Jason Park

2020-02-12 15:38

developer   ~0003343

Hi jerry

process is as below.
Burn with old version on Box.

1. standby on via RCU for auto upgrade.
2. update FW to STB from SDS.
3. Power on via RCU and See WelcomeKit.
4. Standby on via RCU and waiting for 20 min more.
5. RCU Power on

so please ask main_log__don't wake_up_1650_0211.log to AML regarding to lowmemory killer.

Thanks

(ALTech) Jason Park

2020-02-17 13:41

developer   ~0003354

hi Jerry

digicpa will modify UI part regarding to this issue.
after modify it, we will check this issue again.

Thanks

(ALTech) Jason Park

2020-02-24 09:23

developer   ~0003383

HI jerry
after update from UI, it is solved . we checked with v17.513.5.
so this mantis is closed.

Thanks

Issue History

Date Modified Username Field Change
2020-02-06 10:53 (ALTech) Jason Park New Issue
2020-02-06 10:53 (ALTech) Jason Park File Added: finish_autoupgrade_10_57_0206.log
2020-02-06 10:53 (ALTech) Jason Park File Added: finish_upgarde_standby_don't_wake_up_11_25_0206.log
2020-02-06 10:54 (ALTech) Jason Park Assigned To => (SW) Kerwin Chen
2020-02-06 10:54 (ALTech) Jason Park Status new => assigned
2020-02-06 10:58 (ALTech) Jason Park Summary during autoupgrade testing, don't wake up STB => Finish autoupgrade testing, after keep standby on for 20 min, don't wake up STB by RCU.
2020-02-06 10:58 (ALTech) Jason Park Description Updated
2020-02-06 12:23 (SW) Kerwin Chen Assigned To (SW) Kerwin Chen => (SW) Jerry Lin
2020-02-06 13:17 (ALTech) Jason Park File Added: main_log.log
2020-02-06 13:17 (ALTech) Jason Park Note Added: 0003314
2020-02-10 08:41 (SW) Jerry Lin Note Added: 0003325
2020-02-10 09:17 (ALTech) Jason Park Note Added: 0003326
2020-02-11 13:46 (ALTech) Jason Park File Added: Don't_wakeUp.JPG
2020-02-11 13:46 (ALTech) Jason Park File Added: wakeUp.JPG
2020-02-11 13:46 (ALTech) Jason Park File Added: main_log__1555_0206.log
2020-02-11 13:46 (ALTech) Jason Park Note Added: 0003336
2020-02-11 14:57 (ALTech) Jason Park Note Edited: 0003336
2020-02-12 10:20 (ALTech) Jason Park File Added: main_log__don't wake_up_1650_0211.log
2020-02-12 10:20 (ALTech) Jason Park Note Added: 0003341
2020-02-12 13:48 (ALTech) Jason Park Note Edited: 0003341
2020-02-12 14:59 (SW) Jerry Lin Note Added: 0003342
2020-02-12 15:15 (SW) Jerry Lin Note Edited: 0003342
2020-02-12 15:38 (ALTech) Jason Park Note Added: 0003343
2020-02-17 13:41 (ALTech) Jason Park Note Added: 0003354
2020-02-17 13:41 (ALTech) Jason Park Assigned To (SW) Jerry Lin => (ALTech) Jason Park
2020-02-24 09:23 (ALTech) Jason Park Note Added: 0003383
2020-02-25 09:08 (ALTech) Jason Park Status assigned => resolved
2020-02-25 09:08 (ALTech) Jason Park Resolution open => fixed
2020-09-28 12:16 (ALTech) Jason Park Status resolved => closed